NiceReply.com – A System For Evaluating Feedback

If you are a responsible manager, you already know that full customer satisfaction is something unattainable. No matter what you do, there is always someone somewhere that will feel like he got a raw deal.

That is bound to happen. The only thing you can do about that is try and make such situations be kept to as much of a bare minimum as possible. That is, you won’t make them vanish altogether, but you will be able to minimize them if you apply a little thought. A little thought, and also a little muscle. The thinking bit is up to you. The muscular one is up to tools such as Nice Reply.

Nice Reply can be termed a feedback evaluation system that will let you know how your customers feel when your team sends them a message replying to any question that they had put your company’s way. This is accomplished by adding a rating link to the email that can be used by the customer to evaluate your team’s response. A feedback center is provided for you to keep everything in full sight at all times, and swing into action quickly if that should be necessary.

The site is currently in public beta, and anybody can sign up for free. Once that has been done and your rating link has been generated, it is a mere matter of creating a couple of accounts for your employees and away you go.

NiceReply.com In Their Own Words

“How nice are your emails? Let your customers decide.

Turn your email communication into customer satisfaction and feedback center. Let your customers rate and comment on emails from you.”

Why NiceReply.com It Might Be A Killer

It will enable any manager to see how its subordinates are representing the company in a context that can sometimes be easily neglected.

Some Questions About NiceReply.com

In which ways can the results be exported and further analyzed?