HelpScout is a web application that can be used by members of any team to have emails shared among themselves. Think of the whole system as a sort of shared inbox that lets users see exactly who the sender of any message is, and visualize his history as a customer at a glance. Then, users can make annotations and have tasks distributed among themselves.
For example, it is very easy to set down the member of the team that should take care of contacting the sender back, and avoid making the horrible blunder of having someone contacted more than once. That is appalling, even when the two people who get in touch say the same thing. And when they give customers contradicting replies… the company might as well stick a sign that reads UNPROFESSIONAL on its front door.
Well, such things will stop being a problem when a platform like HelpScout begins being used. All the members of the team will be kept on the same page, and the delegation of tasks will be smooth as a dream.
HelpScout.net In Their Own Words
Web based help desk. Email ticketing application.
Why HelpScout.net It Might Be A Killer
It is a really versatile helpdesk solution, and it comes in three different versions (with one being wholly free)
Some Questions About HelpScout.net
What else is HelpScout good for? 
