It escapes me why anyone would like to be a volunteer in an IT helpdesk, but it’s thank to idealism and good hearts that the world keeps going, so to these people should go our praise –and condolences. Help2Go.
com is a forum-like site where users log in to ask computer and tech related questions (usually at the more basic levels), and get an answer by some of the site’s staff. Though the largest part of the content is generated as a response to a specific question, its worthy to note that some threads have amounted to be real guides to getting something done –remove spyware, learn Linux, buy a new computer— and you’ll be able to take advantage of these resources by taking a look at the ‘tutorials’ section. Also very convenient about Help2Go.com is the fact that they present app reviews, especially ubersimple image and text editors, like InfranView, so if you are looking for simple software to perform simple tasks and that IT savvy friend of yours is nowhere to be found, you can get some help from this site until she gets back. 
