Groove HQ stands as a customer support platform that lets users both implement a comprehensive ticket system and provide live chat support to their consumers. Plus, the application comes with support for other communication channels such as email and Twitter. The idea is to empower users to be able to handle the inquiries consumers send in through any of the multiple channels that are currently available nowadays. Because a fact is a fact – calling by phone is just too laborious for lots of modern users. Why call when a tweet is faster, cheaper and (what is every bit as important) a more public alternative? There is just no better way to ensure a company will do something about something than making it public. As a result, Groove already covers all the ground that should be covered in terms of these platforms that can be used by customers to get a message through.
Groove is also praiseworthy in the sense of how clearly users can see all the activity that is taking place. A dashboard that centralizes all the different channels that one has chosen to activate is provided, and it lets the user answer consumer requests right as they come rolling in.
An account can be created at no cost, and the system can be tried for free to begin with.
GrooveHQ.com In Their Own Words
The smart, hassle-free way to manage customer support.
Why GrooveHQ.com It Might Be A Killer
It will let even companies with hundreds of customers manage their every request.
Some Questions About GrooveHQ.com
Which other features has Groove got? 
