Twitter has become one of the main channels for customers to vent when something they’ve bought has been nowhere as good as expected, or even outright defective. Anything people buy that either sucks or just doesn’t work is the immediate recipient of an angry tweet. And if you’re the one who’s sold it, then every second counts. If you don’t answer back in time (and courteously) then the damage to your brand can be permanent. You have to keep an eye open all the time. Social media monitoring takes place all around the clock. And often, finding the right people and tools to do it is extremely difficult.
Enter Conversocial. Simply put, it’s a platform for the management of social content 24/7. As a user of Conversocial you’re provided with a dashboard for monitoring all the times your brand is mentioned in social channels. And also for replying to every single one mention. Plus, Conversocial can prioritize all these messages that are really important, so that you get to handle them first of all.
Conversocial is essentially a paid service, but there’s a basic account (“Starter”) which’s free forever. Paid accounts include “Team” ($149/month) and “Enterprise” ($299/month).
Conversocial.com In Their Own Words
Deliver great customer service in Facebook and Twitter.
Some Questions About Conversocial.com
In which senses is Conversocial better than Beevolve and Viralheat? 
