If you are looking for a cost-effective alternative to all these pricey customer support applications out there, then HelpDen is surely worth a try. It can be integrated in a matter of minutes (the whole activation process is started by simply copying and pasting a string of code into your site), and accounts can be created for free. (You will be able to upgrade to a paid version of the service, but that comes later, and it is not mandatory.)
Once you have installed HelpDen, you will be effectively letting your customers chat with your support team. The user interface is really smooth and easy-on-the-eye, and the fact that files can be shared raises the usability quotient of the site even higher.
Besides, Help Den can turn out to be really valuable for capturing leads. If your live support feed is online, then visitors who are interested in what you do or sell will be able to leave their email addresses and details for your sales team to get in touch at a later date.
HelpDen.com In Their Own Words
Free live support software.
Why HelpDen.com It Might Be A Killer
It will make the lives of your support personnel that much easier.
Some Questions About HelpDen.com
What are the main advantages of upgrading to a paid account? And do you have to sign a contract when doing so? 
