An app like Fresh Desk might as well be what you need if you are looking for a way to ensure your customers will have nothing but positive things to say about your company. Essentially, this web application will let you build an online helpdesk for dealing with their every query.
Fresh Desk comes with an advanced ticketing system that will give you the peace of mind that comes from knowing that not a single request has slipped through your fingers. Everything will be assigned to the relevant operator, and once a ticket has been dispatched the same will become instantly trackeable. You will be empowered to see how swiftly (or not) it was dealt with, and realize who is who in your support team.
In addition to that, the site will let you build up a knowledgebase that your customers will be able to refer to when they need assistance, and (just maybe) avoid having to send you a direct email or making a call.
These features are available in all the three plans that are featured, and if you are willing to pay more you will also get the chance to create forums and employ different business rules. And you will also be able to implement support for multiple timezones.
FreshDesk.com In Their Own Words
A better way to manage your customer support.
Why FreshDesk.com It Might Be A Killer
Because it makes receiving and dealing with customer requests a lot simpler.
Some Questions About FreshDesk.com
Is a free trial available when it comes to each and every featured plan? 
