BenchmarkPortal.com is the source for Customer Relationship Management best practices information for call centers.
They are continually growing the database and already are the world’s largest, for call center metrics. They are extending both its national and international reach. They provide all the data to call center managers via a series of unique and actionable reports. In addition, due to these reports managers can compare their performance against an appropriate peer group of call centers and make optimal, fact-based decisions regarding capital investment, personnel, procedures, etc. Through reports, as well as a leading edge research, they aim to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole, worldwide. 
